< Terms of Service v1.0 >

These Terms set out the conditions for using vivome provided by vivome (the "Company") and the rights, obligations, and responsibilities of the Company and members.

These Terms apply to the Service website, mobile app, related content, and future additional functions.

Business name: vivome / CEO: Yuji Lim / Business License: 668-67-00513 / Address: #4124, 4F, 18 Gangnam-daero 114-gil, Gangnam-gu, Seoul, Korea / Contact: support@vivome.io

The Company posts the above business information on the initial Service screen or website so members can easily review it.

"Service" means wellness logging, calendar, insights, AI responses, voice logging, photo/document analysis, connection to external health apps, and content viewing and publishing provided through the vivome app and website.

"Member" means a person who agrees to these Terms and uses the Service. "Content" means articles, images, ebooks, data visualizations, and recommendations provided by the Company. "Posts" or "Records" mean text, photos, voice, and health-related records entered or uploaded by members.

"Paid Services" means vivome Pro subscription and content purchases such as ebooks, offered by the Company for a separately determined fee.

The Company posts these Terms on the initial Service screen or website so members can easily review them.

The Company may amend these Terms within the bounds of applicable law. Where it does, the Company will give notice of the effective date and reason for the amendment at least 7 days before the effective date (at least 30 days for changes unfavorable to members) via the initial Service screen or a notice.

If a member continues to use the Service after the effective date of amended Terms, the member is deemed to have agreed to them. A member who does not agree may terminate the service agreement before the effective date. However, amendments for which applicable law requires a member's separate consent (e.g., a price increase for Paid Services) follow the procedure set out in that law and in Section 11 (Paid Services, Subscription, Payment, and Refunds) rather than this clause.

The Company provides wellness logging for intake, habits, symptoms, and mood; calendar views, energy maps and insights; cloud AI responses, speech recognition (STT), and detailed photo/medical-document analysis where the member consents; connection to external health apps such as Apple Health where the member allows it; and wellness content viewing and ebook publishing/public story viewing. The Company may in the future add a community insights feature showing anonymized cases of other members in similar contexts as statistics, and will disclose the separate consent process and method in advance if it does.

Service content may change for operational or technical reasons. Material changes or suspensions will be announced in advance, except urgent security or incident responses may be announced afterward.

The Service may only be used by persons aged 14 or older. The Company does not collect personal data from children under 14, and may restrict use where it is confirmed that a user is under 14.

Where a minor member aged 14 to under 19 enters into a legal transaction such as using Paid Services, consent from a legal representative is required. A contract entered into without such consent may be canceled by the minor or the legal representative under the Civil Act.

No separate membership application is required. A service agreement is formed when a randomly generated anonymous account identifier is automatically issued on first launch of the app and the member agrees to these Terms and to the processing of personal data.

Members may link an email address to their account only if they choose to, for purposes such as backup or cross-device sync; where they do, additional procedures related to that email apply.

Members must manage information linked to their account accurately and must notify the Company immediately if they become aware of account theft or unauthorized use.

Members may request account deletion at any time through the Service or via support@vivome.io. As a rule, a member's records and personal data are destroyed without delay upon withdrawal, with processing completed within a maximum of 30 days. Information that must be retained under applicable law is stored separately for the period set out in the Privacy Policy and then destroyed.

Members must comply with applicable law, these Terms, and Service guidance, and must not impersonate others or interfere with Service operation.

Members must not post illegal or harmful information, infringe others' rights, reverse engineer the Service, conduct automated mass access, exploit security vulnerabilities, or use the Service commercially without authorization.

When a member publicly publishes content such as an ebook or public story, the member must not post content that violates applicable law or infringes others' rights, false statements, or defamatory or insulting content about any individual.

Intellectual property rights in the Service and Company-provided content belong to the Company or legitimate rights holders. Members may use the Service for personal, non-commercial purposes.

Members retain rights to records and posts they enter. However, members grant the Company a non-exclusive license to use such records as necessary to provide, store, back up, generate insights from, and troubleshoot the Service. The Company may use information that has been lawfully anonymized or aggregated so that individuals cannot be identified for service-quality improvement and statistics. Where the Company wishes to use a member's records, including sensitive data, for purposes beyond the above, such as training AI models, it will specifically disclose the purpose and scope and obtain the member's separate consent.

If a member chooses to publicly publish content through the Service's publishing features (ebook publishing, public stories, etc.), the member grants the Company a non-exclusive license to publicly post, display, and distribute that content on the Service website and elsewhere. Where the Company determines that publicly published content violates applicable law or these Terms, it may suspend or remove the posting after prior notice (or afterward where infringement is evident or urgent), and the member may withdraw publication and request removal at any time. Responsibility for the content of publicly published material rests with the publishing member, and the Company does not warrant its accuracy or lawfulness.

If paid content such as ebooks is offered, purchasing members receive a personal license under the stated terms. Unauthorized copying, distribution, or sharing is prohibited.

This Service uses public data (drug, food, cosmetic, and film information) opened under KOGL Type 1 via Korea's public data portal (data.go.kr) by sources including the Ministry of Food and Drug Safety and the Korean Film Archive (KMDb), under the source-attribution condition.

The Company applies reasonable technical and administrative safeguards to protect member records, including encryption in transit (HTTPS/TLS), access controls on stored data, access restrictions so that only the member can access their own records, and separate consent for sensitive information. Details on the collection, use, retention, and deletion of personal information are governed by the Privacy Policy.

Processing of sensitive data such as health, symptoms, and physical/mental condition follows the consent process and scope set out in the Privacy Policy; members may decline or withdraw such consent at any time. See the Privacy Policy for the specific consent items and method.

Where possible, the Company designs analysis of member records to run on the member's device first, and as a rule does not transmit sensitive photos such as face, body, or excretion images to external analysis servers. Only where a member consents to cloud AI use and runs the relevant feature is the minimum data necessary transmitted externally, and such data is not used for advertising or external sale.

Members may choose end-to-end (Zero-Knowledge) encrypted backup for sensitive records such as photos, to the extent provided under their plan. Data backed up with end-to-end encryption is encrypted on the member's device and the decryption key is stored only on the member's device, so no one, including the Company and its cloud processors, can read its contents. By the nature of this protection, if a member loses their recovery kit (recovery phrase), the Company cannot recover that data; members must therefore keep their recovery kit safe.

The Company operates a free plan and a paid plan (vivome Pro). vivome Pro costs ₩7,700/month in Korea (an equivalent of approximately US$9.90/month elsewhere, shown in the local currency and price displayed at checkout) and provides expanded features over the free plan, including calendar compound filters, the full Insights tab, 300 AI responses/month, 500 minutes of voice logging/month, 100GB of cloud backup (including photos), multi-device sync, unlimited PDF export, and ebook publishing. The free plan includes 10 AI responses/month, 10 minutes of voice logging/month, and 10GB of cloud backup (text only). The actual amount charged follows the price shown on the payment screen (App Store, Google Play, etc.); current pricing and feature scope are shown in the Service's in-app plan screens.

Paid-plan billing is rolled out progressively by region and platform; where it is not yet enabled in a given region or platform, the paid plan cannot be purchased there. Once billing is enabled, the auto-renewal, cancellation, withdrawal, and refund rules in this section apply.

A paid subscription begins at the time of payment and, unless the member cancels, automatically renews every billing cycle (one month), with the same fee as in the immediately preceding billing cycle charged at renewal. Members must cancel at least 24 hours before the next billing date to prevent renewal for the following cycle. Cancellation is handled directly through the channel where payment was made (subscription management in the member's App Store account, subscription management in Google Play, or the cancellation menu within the Service). After cancellation, paid features remain available until the end of the already-paid period, and no prorated refund is provided for the remaining period as a rule.

Members may request withdrawal under the Act on Consumer Protection in Electronic Commerce and other applicable law within 7 days from whichever is later: the day they receive confirmation of the contract terms (including electronic confirmation) or the day the service begins. However, because Paid Services provide digital content immediately upon payment, they may fall within a statutory ground that limits withdrawal; where that applies, the Company discloses that limitation and whether a trial is available on the payment screen before purchase. Where the service provided differs from what was advertised or from the contract, members may request withdrawal within 3 months of receiving the service, or within 30 days of becoming aware (or being able to become aware) of the discrepancy. Where a withdrawal is validly made, the Company refunds the payment within the period required by applicable law.

Withdrawal, refund requests, and payment-method management for purchases made through an app marketplace (App Store, Google Play, etc.) are handled under that marketplace operator's procedures, and a member's rights under applicable law are not limited by this.

Where the Company intends to raise the price of a recurring subscription or convert a previously free service into a paid one, it will notify members of the change date, the price before and after the change, and the payment method within the period required by applicable law, and will obtain the member's explicit consent. If a member does not consent, that subscription will not be renewed under the new terms and will end when the current billing period expires. Other changes that are not unfavorable to members, such as a price decrease or the introduction of a new paid product, are announced at least 7 days before they take effect.

★ vivome is not a medical device or medical service. Records, AI responses, personal insights, and content provided by the Service do not replace diagnosis, treatment, prevention, or medical judgment.

AI-generated tags, responses, and analysis results are automatically generated content not individually reviewed by a human, and are not medical judgments that recommend or prohibit any specific food, behavior, or treatment.

Members should consult qualified professionals before making important health decisions regarding symptoms, treatment, medication, or diet changes. In emergencies, members should immediately contact a medical institution or emergency service.

The Company may limit liability for damages caused by events outside its reasonable control, including natural disasters, network failures, cloud outages, or member fault.

Where the Company is at fault and a member suffers damage, the Company will compensate that damage under applicable law. However, solely for damages caused by the Company's ordinary negligence where applicable law permits limiting the scope of liability, the Company's liability may be limited to the total paid-service fees the member actually paid the Company in the three months preceding the date the damage occurred. This limitation does not apply to damages caused by the Company's willful misconduct or gross negligence, damages from infringement of personal or sensitive data, damages from loss or corruption of a member's records, damages to life or body, or any other damages for which liability cannot be limited under applicable law.

A member who causes damage to the Company or a third party by violating applicable law, these Terms, or Service guidance is liable for that damage.

If a member violates law or these Terms or interferes with Service operation, the Company may restrict use, suspend the account, or terminate the agreement after prior notice.

Where urgent security risks, rights infringement, or illegal conduct are evident, the Company may take necessary action without prior notice and notify afterward.

If the Company permanently discontinues the entire Service, it will give at least 30 days' notice and provide members a reasonable period and method to download or transfer their records.

These Terms are governed by the laws of the Republic of Korea.

If a dispute arises in relation to the Service, the Company and member will seek resolution in good faith. Litigation over disputes not resolved by consultation is subject to the exclusive jurisdiction of the district court having jurisdiction over the member's address, or place of residence if no address exists, at the time the suit is filed; where the member's address or residence is unclear or the member resides abroad, the competent court is determined under the Civil Procedure Act.

For counseling or mediation of disputes concerning personal data, members may contact the Personal Information Dispute Mediation Committee and other agencies listed in the Privacy Policy.

Addendum: these Terms are effective from 2026-07-30.